Retail-ready products for your business

Retail-ready products, available stock!

Buyer Protection

Stay assured with 14 days quality check & secure online transaction

Fast delivery

Order will arrive as fast as 48 hours after payment

Real-time tracking

Know where your order is at any point in time

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Help & FAQ

Welcome to Global Sources Ready-To-Buy Help & FAQ.

Please choose a category:

Ordering Shipping Payment Buyer Protection Account Information

Ordering
How can I view Ready-To-Buy products?

Click here to view all Ready-To-Buy products.

I have some questions regarding the product. What should I do?

Please contact our customer service for assistance.

Can I order any products? Are there any prohibitions?

As the regulations differ from country to country, we apologize that we are not able to offer advice regarding your countries' prohibited products. Please check the customs regulations and import laws of your ship-to country to ensure that the product you are ordering is not prohibited.

How do I place an order?

The buying process is simple, just follow these steps:

  1. Register a GlobalSources.com account or if you have already registered, log in to your account
  2. Click on the product you would like to purchase
  3. Enter the quantity you wish to order
  4. Click on the "Buy Now" button next to a product image
  5. Complete your order form with your shipping details
  6. Review and confirm your order
  7. Make payment on eTradePay by bank transfer or PayPal

Please take note that you have 5 days to complete payment via bank transfer or PayPal.

Not yet registered with eTradePay? Register here

Can I purchase multiple products?

Yes, please place a new order for each product.

I do not have a company name yet. Can I still place an order?

Yes, please enter your name in the company name field.

I tried to submit an order but was shown the error "Sorry, your order was not submitted successfully due to technical issues". What should I do?

Please try submitting your order again after a few minutes. If you encounter this error repeatedly, kindly contact our customer service team for assistance.

Can I edit my order details after submitting the order?

If you have not paid for your order, please place another order with the correct order details and cancel the previous order.

Please note that an order cannot be cancelled after it has been paid. Order details cannot be amended as well.

Can a buyer review the detailed order via the Order Management page?

Yes, to review your order, please click "Orders" on the top right corner of the page. Click on the order number to view the details of the order.

Can I cancel an order?

You can cancel your order any time prior to payment. However, you cannot cancel the order after payment.

How do I check the status of my order?

To check your order status, click on "Orders" on the top right corner of the page.

The order status shows "Expired". What does it mean?

After an order has been placed, the order will be reserved for 5 working days.

If payment is not made within 5 working days, the order will expire.

How do I confirm that my order has been received?

To check your order status, click on "Orders" on the top right corner of the page. Your order will reflect on your Orders Management page if it has been submitted successfully.

Will I be notified on my order?

Yes, emails will be sent to your GlobalSources.com registered email address to inform you when your order has been shipped out and when it has been delivered.

During ordering, you will also be required to provide details for a contact person. DHL will contact the listed person regarding the delivery of the parcel.

Shipping
What are the delivery methods available?

Currently, we have these delivery options: DHL Express and DHL Air Freight. Note that some countries/products may only have one of the two delivery options.

DHL Express is a door-to-door delivery.

DHL Air Freight delivers to your designated airport. After the order arrives at the airport, DHL will notify the buyer and the buyer will be responsible for finding a local agency to do the customs clearance, make payment for any customs duty and arrange transport for the order from the airport. Do note that each airport has its own holding period. Beyond the holding period, holding costs may apply and DHL reserves the rights to destroy the goods, auction the goods or deal with the goods in accordance to their rules. Any loss will be borne by the buyer.

How long does it take to ship?

Orders will typically be processed and shipped out within 1 to 2 working days while the delivery duration depends on the delivery method selected.

For DHL Express, it will typically be:
  1. North America: 3 to 4 working days
  2. South America: 3 to 6 working days
  3. Oceania: 5 to 7 working days
  4. Africa: 5 to 8 working days
  5. Europe: 3 to 5 working days
  6. Asia: 2 to 4 working days

For DHL Air Freight, the fastest cargo flight to your selected airport will be arranged and will typically take 5 to 10 working days.

Where do you ship to?

Ready-To-Buy products are currently not available to ship to certain countries and areas, including: Algeria, Angola, Belarus, China, French Polynesia, Gaza and Khan Yunis, Iran, Kosovo, Monaco, Nigeria, Syria, Tunisia and Yemen.

We apologise for the inconvenience caused and are currently working to expand our list of supported countries.

Can I ship directly to Amazon international warehouse?

Sorry, this is not supported at the moment.

Will there be tracking available for my order?

Tracking is available for all orders which have been shipped or delivered. To view, click on "Orders" on the top right corner of the page and select "View tracking" for the specific order.

Can I use a PO box for the delivery address?

Please be advised to use a street address as DHL does not normally deliver to PO boxes. A street address is also required for customs clearance of international shipments.

Will I be charged customs and import taxes/duties for my order?

Buyer should take note of the ship-to country's customs laws and duties. It is the buyer's responsibility for any customs and import taxes/duties that may be charged. If there are any documents required from the supplier for customs clearance, kindly contact customer service to confirm if the supplier can provide the document(s) before placing order.

My country is not listed in the dropdown list of the Ship-To Country field on the order form. What should I do?

Ready-To-Buy products are currently not available to ship to your country. We apologise for the inconvenience caused and are currently working to expand our list of supported countries.

What if the shipment is delayed?

After payment, shipment typically takes 1 to 2 working days to process.

If you have selected DHL Express, please allow up to another 8 working days for the shipment to arrive.

If you have selected DHL Air Freight, the flight details of your shipment, together with the estimated time of arrival, would have been sent to you within 3 working days of payment. If the parcel has not arrived after the estimated time of arrival, please contact our customer service.

I may not be at the address entered in the order form when the order is delivered. What do I do?

For delivery via DHL Express, you will be notified on the expected delivery date via phone and/or email address. If the delivery date does not work for you, you may rearrange a delivery date, arrange for someone else to sign off on your behalf or change the delivery address (within the same city). The availability of these arrangements depends on your country and such arrangements will be made with DHL directly.

I did not receive my order, what should I do?

Please check your order status by clicking "Orders" on the top right of the page. If the status is "Delivered" and you have not received your order (for DHL Express) or have not received a notification from the airport (for DHL Air Freight), please contact customer service.

Payment
What payment options are available?

You can pay via bank transfer (telegraphic transfer, TT) or PayPal. Please visit the website of our payment partner, eTradePay, for more details. For telegraphic transfer, you can also check with your bank on the procedure and details.

Can I make payment directly to suppliers?

No, to ensure that your order qualifies for Buyer Protection, please place your order by our website and make payment through eTradePay.

Do I have access to a credit line or financing options?

Sorry, we do not provide such services currently.

I have registered on eTradePay but am unable to locate the validation email. What should I do?

Kindly check that your email address is correctly entered. If the email address is correct, do check if the validation email is in your junk/spam folder. Else, you could also log in to eTradePay again; there will be a "Resend" link which you can click to resend the validation email.

How do I know if my payment went through successfully?

You may check your order status on Global Sources Online. If your order has been paid, a payment date will be shown for the order.

To check your order status, click on "Orders" on the top right corner of the page. You can also check the payment status in eTradePay.

My order has been submitted but I was prompted by eTradePay that there is insufficient balance in my account. What should I do?

You can top up your eTradePay balance by making a telegraphic transfer to eTradePay. Alternatively, you can also make payment via Paypal. Kindly complete payment within 5 days of ordering as the order will automatically expire if no payment is received in 5 days.

Are there any fees for adding funds to eTradePay?

Yes, if your top-up value is less than USD1000, there will be a transaction fee. For more details, please visit eTradePay website.

I have made a bank transfer to top up my eTradePay balance but it is not reflected in my eTradePay account. What should I do?

Your top-up transaction will only reflect in your eTradePay balance after the funds have been received by eTradePay and a typical telegraphic bank transfer takes 1 to 3 working days to complete. If it has been longer than that, kindly check with your bank to verify that the transfer has been done successfully.

I was charged for an order that did not go through. What should I do?

Please contact customer service with your order number.

Will the user able to withdraw the eTradePay balance amount?

Yes, you can withdraw the balance from your eTradePay account. There will be a service charge. For more information, please refer to the eTradePay website.

Buyer Protection
What is Buyer Protection?

Buyer Protection enables buyers to purchase Ready-To-Buy products confidently with the following:

  1. 14-day Quality Check
    You can file a dispute with customer service within 14 days of receipt of your products. Partial payment is withheld from the supplier until the dispute is resolved between you and the supplier.
     
  2. Secure Online Transaction
    Your payment is processed securely by eTradePay and PayPal.
Who is eligible for Buyer Protection?

All orders purchased directly on Ready-To-Buy are eligible for Buyer Protection. Any payment or order purchase made directly to the supplier/seller is not covered.

These issues are covered under Buyer Protection:
  1. Did not receive your order
  2. Product did not match description
  3. Quantity received is different from quantity ordered
How long is the Buyer Protection period?

Buyer Protection period ends 14 days after delivery of your products to the delivery address (for DHL Express) or to the selected airport (for DHL Air).

What kind of evidence is required to substantiate my dispute under Buyer Protection?

Please provide photo/video for evidence if your product did not match description or if the quantity received is different from the quantity ordered. The photo/video will need to clearly illustrate the issue.

How do I raise a dispute during the Buyer Protection period?

Please email customer service with your order number, description of the issue and photo/video evidence (if applicable).

I have an issue with the order but my buyer protection period has ended. What should I do?

You can contact customer service who will assist you to get in touch with the supplier. However, do take note that all communications will be between supplier and the buyer and will not qualify for buyer protection.

Will Global Sources coordinate the refunds / returns process?

The refunds/returns process will have to be discussed and agreed by the buyer and supplier. Global Sources will not coordinate the process.

How can I return a product?

Buyer will need to come into agreement with supplier regarding the resolution method.

How is my online transaction secured?

Both Ready-To-Buy and eTradePay use SSL to ensure that your connection to the website is secure and integral. Payment on eTradePay will also have a two-tier security where buyers have to log in to eTradePay first then enter a payment password to be able to make payment.

Account Information
Do I have to register for a Ready-To-Buy account to order?

You will need a GlobalSources.com account. A separate account is not required. Register or log in to your GlobalSources.com account.

I cannot login to my GlobalSources.com account. What should I do?

You may have entered an incorrect email address or password. Click here to reset your password.

Is HTTPS available for the payment gateway?

Both Ready-To-Buy and our payment partner, eTradePay, use SSL to ensure that your connection to the website is secure and integral.

If you need further assistance, you can contact us via e-mail at: service@globalsources.com
Or call us at our following numbers:
Singapore (65) 6547 2800
USA (1) 480 951-4400

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