Retail-ready products for your business
Order will arrive as fast as 48 hours after payment
Know where your order is at any point in time
Stay assured with 14 day quality check & secure online transaction
Help & FAQ
Welcome to Global Sources Ready-To-Buy Help & FAQ.
Please choose a category:
Click here to view all Ready-To-Buy products.
Please contact our customer service for assistance.
As the regulations differ from country to country, we apologize that we are not able to offer advice regarding your countries' prohibited products. Please check the customs regulations and import laws of your ship-to country to ensure that the product you are ordering is not prohibited.
The buying process is simple, just follow these steps:
Please take note that you have 5 days to complete payment via bank transfer or PayPal.
Yes, please place a new order for each product.
Yes, please enter your name in the company name field.
Please try submitting your order again after a few minutes. If you encounter this error repeatedly, kindly contact our customer service team for assistance.
If you have not paid for your order, please place another order with the correct order details and cancel the previous order.
Please note that an order cannot be cancelled after it has been paid. Order details cannot be amended as well.
Yes, to review your order, please click "Orders" on the top right corner of the page. Click on the order number to view the details of the order.
You can cancel your order any time prior to payment. However, you cannot cancel the order after payment.
To check your order status, click on "Orders" on the top right corner of the page.
After an order has been placed, the order will be reserved for 5 working days.
If payment is not made within 5 working days, the order will expire.
To check your order status, click on "Orders" on the top right corner of the page. Your order will reflect on your Orders Management page if it has been submitted successfully.
Yes, emails will be sent to your GlobalSources.com registered email address to inform you when your order has been shipped out and when it has been delivered.
During ordering, you will also be required to provide details for a contact person. DHL will contact the listed person regarding the delivery of the parcel.
Currently, we have these delivery options: DHL Express and DHL Air Freight. Note that some countries/products may only have one of the two delivery options.
DHL Express is a door-to-door delivery.
DHL Air Freight delivers to your designated airport. After the order arrives at the airport, DHL will notify the buyer and the buyer will be responsible for finding a local agency to do the customs clearance, make payment for any customs duty and arrange transport for the order from the airport. Do note that each airport has its own holding period. Beyond the holding period, holding costs may apply and DHL reserves the rights to destroy the goods, auction the goods or deal with the goods in accordance to their rules. Any loss will be borne by the buyer.
Orders will typically be processed and shipped out within 1 to 2 working days while the delivery duration depends on the delivery method selected.For DHL Express, it will typically be:
For DHL Air Freight, the fastest cargo flight to your selected airport will be arranged and will typically take 5 to 10 working days.
Ready-To-Buy products are currently not available to ship to certain countries and areas, including: Algeria, Angola, Belarus, China, French Polynesia, Gaza and Khan Yunis, Iran, Kosovo, Monaco, Nigeria, Syria, Tunisia and Yemen.
We apologise for the inconvenience caused and are currently working to expand our list of supported countries.
Sorry, this is not supported at the moment.
"Self Collection only applies when the country selected to be shipped to is Hong Kong.
Collection time: Mondays to Saturdays, 9AM to 6PM (Not open on Sundays and public holidays)
Cost: HKD100 (To be paid upon collection)
Address: Unit A3, G/F Wing Loi Ind., No.8-14 Wing Kei Road, Kwai Chung , N.T. Hong Kong (香港葵涌永立街8-14号荣来工业大厦地下)
Contact Person: Liang Si Hao (梁思浩), 852-55729936
Please also take note of the following:
– You will need to provide your order number upon collection
– Please collect your orders within 7 days from the time shipment arrives at the Hong Kong warehouse. Otherwise, there will be a fee of HKD100 per month or part thereof, to be paid when doing self-collection.
Tracking is available for all orders which have been shipped or delivered. To view, click on "Orders" on the top right corner of the page and select "View tracking" for the specific order.
Please be advised to use a street address as DHL does not normally deliver to PO boxes. A street address is also required for customs clearance of international shipments.
Buyer should take note of the ship-to country's customs laws and duties. It is the buyer's responsibility for any customs and import taxes/duties that may be charged. If there are any documents required from the supplier for customs clearance, kindly contact customer service to confirm if the supplier can provide the document(s) before placing order.
Ready-To-Buy products are currently not available to ship to your country. We apologise for the inconvenience caused and are currently working to expand our list of supported countries.
After payment, shipment typically takes 1 to 2 working days to process.
If you have selected DHL Express, please allow up to another 8 working days for the shipment to arrive.
If you have selected DHL Air Freight, the flight details of your shipment, together with the estimated time of arrival, would have been sent to you within 3 working days of payment. If the parcel has not arrived after the estimated time of arrival, please contact our customer service.
For delivery via DHL Express, you will be notified on the expected delivery date via phone and/or email address. If the delivery date does not work for you, you may rearrange a delivery date, arrange for someone else to sign off on your behalf or change the delivery address (within the same city). The availability of these arrangements depends on your country and such arrangements will be made with DHL directly.
Please check your order status by clicking "Orders" on the top right of the page. If the status is "Delivered" and you have not received your order (for DHL Express) or have not received a notification from the airport (for DHL Air Freight), please contact customer service.
You can pay via bank transfer (telegraphic transfer, TT) or PayPal. Please visit the website of our payment partner, eTradePay, for more details. For telegraphic transfer, you can also check with your bank on the procedure and details.
No, to ensure that your order qualifies for Buyer Protection, please place your order by our website and make payment through eTradePay.
Sorry, we do not provide such services currently.
Kindly check that your email address is correctly entered. If the email address is correct, do check if the validation email is in your junk/spam folder. Else, you could also log in to eTradePay again; there will be a "Resend" link which you can click to resend the validation email.
You may check your order status on Global Sources Online. If your order has been paid, a payment date will be shown for the order.
To check your order status, click on "Orders" on the top right corner of the page. You can also check the payment status in eTradePay.
You can top up your eTradePay balance by making a telegraphic transfer to eTradePay. Alternatively, you can also make payment via Paypal. Kindly complete payment within 5 days of ordering as the order will automatically expire if no payment is received in 5 days.
Yes, if your top-up value is less than USD1000, there will be a transaction fee. For more details, please visit eTradePay website.
Your top-up transaction will only reflect in your eTradePay balance after the funds have been received by eTradePay and a typical telegraphic bank transfer takes 1 to 3 working days to complete. If it has been longer than that, kindly check with your bank to verify that the transfer has been done successfully.
Please contact customer service with your order number.
Yes, you can withdraw the balance from your eTradePay account. There will be a service charge. For more information, please refer to the eTradePay website.
Buyer Protection enables buyers to purchase Ready-To-Buy products confidently with the following:
All orders purchased directly on Ready-To-Buy are eligible for Buyer Protection. Any payment or order purchase made directly to the supplier/seller is not covered.These issues are covered under Buyer Protection:
Buyer Protection period ends 14 days after delivery of your products to the delivery address (for DHL Express) or to the selected airport (for DHL Air).
Please provide photo/video for evidence if your product did not match description or if the quantity received is different from the quantity ordered. The photo/video will need to clearly illustrate the issue.
Please email customer service with your order number, description of the issue and photo/video evidence (if applicable).
You can contact customer service who will assist you to get in touch with the supplier. However, do take note that all communications will be between supplier and the buyer and will not qualify for buyer protection.
The refunds/returns process will have to be discussed and agreed by the buyer and supplier. Global Sources will not coordinate the process.
Buyer will need to come into agreement with supplier regarding the resolution method.
Both Ready-To-Buy and eTradePay use SSL to ensure that your connection to the website is secure and integral. Payment on eTradePay will also have a two-tier security where buyers have to log in to eTradePay first then enter a payment password to be able to make payment.
You may have entered an incorrect email address or password. Click here to reset your password.
Both Ready-To-Buy and our payment partner, eTradePay, use SSL to ensure that your connection to the website is secure and integral.
If you need further assistance, you can contact us via e-mail at: email@example.com
Or call us at our following numbers:
Singapore (65) 6547 2800
USA (1) 480 951-4400
Please select your preferred language:
If you wish to change the language or use the original language later, please refer to the header or footer for more language options.